Delivered · 9–12 months live
Wealth and capital markets
A SEBI-regulated platform raised its coverage target from 182 to 750 companies by changing the workflow without expanding the team.
Coverage per analyst, no new hires1:6 → 1:25
Reduction in manual work70–80%
Core workflow turnaroundHours → minutes
Systems include research and coverage, RM co-pilot, in-call support, distribution and SEBI compliance. They are used by 40–50 analysts and 25–35 RMs, alongside existing research, CRM and trading systems.
6 systems live
Digital lending and NBFC
A digital NBFC issuing ₹10,000–₹20,000 personal loans to borrowers with limited credit histories, including gig workers and people with informal incomes. What works at 100,000 loans breaks at a million, so operations became the constraint before credit capacity did.
Files cleared straight through, under 3 minutes85%
RBI escalation investigation time48h → 15m
Conversion in golden hours via dialer brain2–3×
Systems: credit file readiness, dialer origination brain, RBI escalation investigator, CX service auto-routing, engineering Jira governor, predictive collections. Built on the existing LOS, LMS and risk engine; full rollout complete.
In progress · PE portfolio
Healthcare call centre and clinic OS
Six workflows are in development across an IVF and skin care group and a kidney care network. They include Indic-language voice qualification and claims reconciliation.
Workflows in development6
Commercial structure30% fixed, 70% outcome
Architecture has four layers: voice handling, real-time orchestration, asynchronous multimodal processing and a patient context graph.